Feature Suggestions

Hi ArtCloud team, We're trying to automate our email marketing so it runs with minimal weekly effort, and I want to confirm what's possible. Does ArtCloud support automated, triggered email flows (as opposed to manual campaigns)? Specifically: a welcome series on newsletter signup, abandoned-cart / abandoned-checkout recovery, browse abandonment, a new-arrival-by-artist notification (auto-email the collectors who've bought or inquired about an artist when a new piece by that artist is added), post-purchase follow-up, and win-back for lapsed collectors. If any of these exist or are on the roadmap, how do we set them up? If triggered flows aren't available natively, what are the supported ways to connect an external email platform (Mailchimp, Klaviyo, or via Zapier) to run them? In particular: can we sync contacts, purchase history, and per-artwork inquiry/interest data out automatically, and is there any way to pass on-site behavior (product views, cart/checkout events) to an outside tool so abandonment flows can fire? Do you offer an API or webhooks for this? Is there a recommended partner or documented workflow other galleries use for marketing automation on top of ArtCloud?

This should have been done years ago. When we have a group show and I send a social campaign to clients, I should be able to send the campaign to the group of artists in the show (adding 145 artists as clients for one show is tedious and unnecessary).

Square Terminal Integrations

Our Gallery is not on Instagram or Facebook, but we are developing a Substack account and I would love to see Substack integration for Social Platforms. It would be so nice to add a clickable icon to the footer page.

I would like to suggest adding the option to include the artist's name typed out under the signature line on Certificates of Authenticity, so it's clear who has signed the document.

On the Inventory tab, when choosing an artwork and going onto financial. The option to add expenses needs to be changed. Something like framing is a fixed cost and should be applied before discount but we do a donation of 10% to charity on every sale. This needs to be applied after discount as it is variable and depends on the final sale price. At the moment there is only an option to apply all before or all after.

Would be great to have the option of being able to add the measuments in fractions as well! The decimal version can get confusing and if we cannot add measurments with fractions then could there be a meter...a scroll down to add the measuremnt or convert it to decimal. I get tiresome trying to figure out the conversion via google search etc.

Many of our contacts have multiple email addresses associated within their profile. Some will request to have an email address removed while others want to keep another email address on file but don't necessarily want it to be subscribed to our communications. The current capabilities only provide the option to add/delete emails, and subscribe/unsubscribe emails from our communications. Having a marking feature to help us specify which email is the Primary and labeling capabilities to differentiate the association of each email (personal, work, etc.) would be an extremely beneficial feature to have on ArtCloud. This feature should also carry over when composing a new email and selecting a client’s email address from the dropdown menu. Currently, all email addresses associated with a contact appear, including unsubscribed ones, which requires us to revisit the contact’s profile to confirm the correct address before sending any communication. If the primary email were clearly identified with a star icon or a similar visual marker, it could immediately be recognizable in the dropdown. This would streamline our workflow, eliminate unnecessary steps, and reduce the risk of sending messages to the wrong address. Additionally, having this feature could also improve visibility within the Activities tab by clearly indicating which email address was used for each message. This is especially important in cases where duplicate contacts have been merged, as multiple email addresses may still be attached to a single profile.

At the moment there is no section to input gallery running costs. Ie amazon orders, stationary, general gallery materials etc. In the logistics & PO section when you create a PO can you please add a cost input so we can add the price of the service. That way when we extrapolate the data to say excel we can add up the cost of things. It needs to work like the invoices section for gallery expenses. A way we can input outgoing costs like invoice works for incoming revenue.

When creating an email and would like to include content with the content type being inventory, there is no easy option to rearrange the order of items selected. Let's say you want to send an email to a client including multiple artworks all by different artists. The order of the inventory you select show up in a random order; it isn't determined by the order you select each item either. The only workaround solution we have found to this issue is to add the selected content by one particular artist at a time, go back to “Manage Content > Edit Items”, and select the next set of works by another artist. Would love for this to be an option available AFTER adding the selected content, perhaps another page to confirm what you have selected with the ability to drag/move items in the order you desire.