Subscribe / unsubscribe / re-subscribing
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Krissy Kula
Hi, it was brought to my attention that a client somehow got unsbscribed and when she tried to re-subscribe in 2023, she wasn't getting any of our emails even after re-subscribing. With this, I noticed the subscribe option was toggled to no, so I switched it to yes. I then tested it on my personal email by unsubscribing and then attempting to re-subscribe. The same thing happened, the toggle didn't change back to yes for the subscribe section. This seems like a flaw cause unless we double check every person that subscribes, we don't know if they were 1st time subscribers or if they were attempting to re-subscribe. Is there a way to ensure they will get subscribed again?
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Andrew Smith
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Hello Krissy! Thanks so much for pointing out this subtlety! We've launched an update that will resubscribe email addresses when they subscribe on your website.
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Krissy Kula
Andrew Smith Awesome! Thanks :)