Many of our contacts have multiple email addresses associated within their profile. Some will request to have an email address removed while others want to keep another email address on file but don't necessarily want it to be subscribed to our communications. The current capabilities only provide the option to add/delete emails, and subscribe/unsubscribe emails from our communications. Having a marking feature to help us specify which email is the Primary and labeling capabilities to differentiate the association of each email (personal, work, etc.) would be an extremely beneficial feature to have on ArtCloud.

This feature should also carry over when composing a new email and selecting a client’s email address from the dropdown menu. Currently, all email addresses associated with a contact appear, including unsubscribed ones, which requires us to revisit the contact’s profile to confirm the correct address before sending any communication. If the primary email were clearly identified with a star icon or a similar visual marker, it could immediately be recognizable in the dropdown. This would streamline our workflow, eliminate unnecessary steps, and reduce the risk of sending messages to the wrong address.

Additionally, having this feature could also improve visibility within the Activities tab by clearly indicating which email address was used for each message. This is especially important in cases where duplicate contacts have been merged, as multiple email addresses may still be attached to a single profile.